Free returns within 30 days. Shop risk-free — our team is always available: info@hezokids.com

No. The process is extremely fast and intuitive. The story is pre-written by our team, and you:

• upload a photo of the child
  
• enter eye and hair color
  
• choose an Econt office or delivery address
  

The entire process takes about 3 minutes.

Click the “UPLOAD PHOTO” button and upload 1 to 3 photos for each participant.

The name of each participant. Below the photo upload button, there is a field where you enter the name, eye color, and hair color.

Example:

- Boy Noah, blue eyes, brown hair
- Mom Maria, brown eyes, brown hair
- Dad Peter, hazel (green) eyes, brown hair

After your order is confirmed, our team begins creating your book. Production and delivery take 5 to 20 business days.

When will I receive the book?

EXPRESS DELIVERY: If you would like express delivery (5 to 7 days), our team will inform you about the available options. To ensure the fastest response, please contact us at: info@hezokids.com.

STANDARD DELIVERY: After completing your order, you will receive a confirmation email. Delivery takes between 5 and 20 business days from the date of order confirmation. Delivery is carried out by a courier company.

Are Hezo Kids books digital editions?

No. Hezo Kids books are printed hardcover editions made from high-quality materials. Each book is crafted with attention to detail and a lot of care, turning it into a true keepsake for the child — not a digital file, but a lasting physical item.

Is the book suitable as a gift?

Yes — that’s exactly what it’s designed for. A personalized book is a unique, meaningful, and emotional gift that shows personal care. You only need to know the child’s name and approximate appearance.

Can I order multiple books at once?

Of course. The website automatically saves each created book in your cart. You can return to the homepage, personalize additional books, and order them together in one shipment.

What payment methods are available?

Cash on delivery with inspection. Payment is made upon delivery, directly to the courier.

What should I do if I don’t receive my shipment?

If more than 11 business days have passed, please contact us at: info@hezokids.com. We will assist you immediately.

How can I file a complaint?

If:

• you are not satisfied with the product
  
• the shipment has not been delivered
  
• you received the wrong product
  

please contact us at: info@hezokids.com. Our team will provide the fastest and best possible solution.

We work with trusted printing houses and partners who follow high standards for quality, sustainability, and material safety.

Are the materials safe for children?

Yes. All materials used — paper, inks, and covers — are child-safe, free from harmful substances, and designed for everyday use.

What makes these books different from other personalized editions?

At Hezo Kids, personalization goes beyond simply adding a name. Each character is carefully created by our professionals, with all variations and outfits designed individually and then placed into the book manually.

The book itself is also handcrafted, prioritizing high standards to create a premium, high-quality product. Each story is written so the child becomes a natural part of the narrative, without disrupting its flow, emotion, or literary quality. Our focus is on a genuine experience, not a template.

What happens if I make a mistake during personalization?

Before confirming your order, you will have the opportunity to review the information you entered. If you notice a mistake after placing the order, contact us as soon as possible so we can check whether a correction is possible before printing begins.

Additionally, during the phone confirmation with our team, all details can be clarified to ensure you know exactly what to expect and feel confident in your purchase.

Will my child really look like themselves in the book?

We offer carefully selected appearance options created by our team, allowing for the closest possible visual resemblance while maintaining an artistic style. We use the latest technologies to achieve uniquely high quality. Our goal is for every child to recognize themselves in the story and feel like a true hero.

Is the book suitable as a long-term keepsake?

Yes — this is one of its main purposes. The book is not just a one-time entertainment item, but a meaningful gift with sentimental value that lasts over time and is often kept for years.